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Terms of Use

The website www.e-fertilia.gr is an online e-commerce store for selling products and services via the Internet, created and operated by the business named Nikolaos Savvakis & Co. EE, located in Marousi, Sorou 54, 15125, Greece. It is legally represented, with VAT number 998200344 and tax office of Amaroussi, email address info@e-fertilia.gr, customer service phone line for the online store: (0030) - 2106108744.

The following terms and conditions will apply to the use of the online store with the trade name "Fertilia_Efi Ioannidou," which is located at the web address www.e-fertilia.gr. Every user who enters and transacts with or uses the services of the online store is considered to unconditionally consent and accept the following terms, without any exceptions. If a user does not agree with these terms, then they are responsible for refraining from visiting, using the website, as well as from any transaction or use of the online store's services.


General Terms

The business Fertilia – Nikolaos Savvakis and Co. GP reserves the right to modify or revise freely the terms and conditions of use and transactions from the online store, whenever it deems necessary, and undertakes the obligation to inform consumers about any change, through the pages of this online store. Contracts through the online store are formed in the Greek language.

The store operates 7 days a week. Monday-Friday from 8:00 to 21:30, Saturday 9:00 -9:30, and Sunday 9:00 to 15:00 (except for Sundays coinciding with major holidays when the hours change to 9:00 -9:30).

Deliveries of orders are made every day of the week, from Monday to Sunday.

From Monday to Saturday, same-day deliveries are made from 9:30 to 20:30, and Sunday from 10:00 to 17:00. Except for Sundays coinciding with major holidays when the delivery hours are 9:30-20:30.

All orders are accompanied by a retail sales receipt. In case the customer or company wishes an invoice, this should be mentioned in the remarks of the online order along with the full details of the company or individual to whom the invoice is issued.

Provided Information & Products

The business Fertilia is committed to the accuracy, truthfulness, and completeness of the information presented in the online store, regarding both the identity of the BUSINESS and the transactions provided through the online store. The company, in good faith, is not responsible and is not bound by electronic data entries made by mistake/inadvertence according to common experience and is entitled to correct them whenever it realizes their existence.


Limitation of Liability

In the context of transactions from the online store, the company is not liable and has no obligation for compensation for any damage or loss resulting from the cancellation of orders, from their non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store, but informs based on the maintained data about the availability or not to the interested customer and undertakes, in case of change of these data, to promptly inform the customers about the non-availability, in which case it bears no further liability. The online store provides the content (e.g., information, names, photos, illustrations), products, and services available through the website “as is”. In no case shall the COMPANY be civilly or criminally liable for any damage (direct, special or consequential, which indicatively and not restrictively, divisively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may be suffered by a visitor of the online store or third party due to a reason related to the operation or not and/or the use of the website and/or inability to provide services and/or products and/or information available from it and/or any unauthorized interventions of third parties in products and/or services and/or information available through it.


Intellectual Property Rights

All content of the online store, including distinctive titles, marks, images, graphics, photographs, designs, texts, etc., is the intellectual property of Fertilia and is protected under the relevant provisions of Greek law, European law, and international conventions or the intellectual property of third parties for which the company Nikolaos Savvakis and Co. GP has obtained a license for its exclusive needs and for the operation of the online store. Any copying, transferring, or creating derivative work based on this content or misleading the public about the actual provider of the online store is prohibited. Reproduction, republication, uploading, announcement, dissemination, or transmission or any other use of the content in any way or by any means for commercial or other purposes is permitted only after the prior written consent of the COMPANY or any other copyright holder. The names, images, logos, and distinguishing features that are presented and describe the online store under the trade name e-shop.gr or the products or services of the COMPANY or third parties constitute the property of the COMPANY or the respective third parties, protected by the relevant trademark laws. Their use in the online store in no case provides a license or right of use to third parties.


User Responsibility

The user/customer agrees and undertakes to use the services, information, and data of the online store as the law prescribes and based on the rules of good faith and commercial decency. They are obligated not to use the online store with the trade name fertilia for: 1. sending, publishing, emailing, or transmitting in other ways any content that is illegal for any reason, causes unlawful offense and harm to the COMPANY or any third party or infringes the confidentiality or privacy of any individual 2. sending, publishing, emailing, or transmitting in other ways any content that causes offense to public morals, social values, minors, etc. 3. sending, publishing, emailing, or transmitting in other ways any content for which users do not have the right to transmit according to the law or current contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered in confidentiality agreements), 4. sending, publishing, emailing, or transmitting in other ways any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of third parties of any kind, 5. sending, publishing, emailing, or transmitting in other ways any material that contains software viruses or any other codes, files, or programs designed to interrupt, cause damage, destroy, or equip the operation of any computer software or hardware, 6. intentional or unintentional violation of applicable laws or provisions, 7. harassment of third parties in any way, 8. collection or storage of personal data regarding other users.


Limited License

The website www.e-fertilia.gr, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right to access, use, and display this website and its content elements. This license does not constitute a transfer of title to the website and its elements and is subject to the following restrictions: (1) you must maintain on all copies of the website and its elements, all notices concerning copyright and other proprietary rights, and (2) you may not modify the website and its elements in any way or reproduce or publicly present, distribute, or otherwise use the website and its elements for any public or commercial purpose, unless otherwise permitted here in.


Orders - Shipments - Product

For the safe and timely delivery, we always communicate by phone with the recipient to confirm the order details, the address, and the time of receipt.

In case the order has been sent and the details are incorrect, our store is not responsible for any delay in the delivery of your order.

If we cannot find the recipient and there is a delay in the delivery of your order, you will be informed by phone by our store about the progress.

During major holidays such as Saint John, Mother's Day, Saint Valentine's, Constantine & Helen, Saint Nicholas, Christmas, New Year's, Saint Demetrius, for better and faster service, it would be good for your orders to be placed 2-3 days in advance. The same applies to abroad and provincial areas. Orders placed on the same day may be executed the following day.

The products may vary depending on the season and availability. In case some flowers - plants or the specific pot - basket, etc., are not available or the color of the flower - plant you chose is out of stock, it will be replaced with a similar kind.

Orders for abroad and provincial areas are not sent from our e-shop but from cooperating florists and changes and modifications may be made depending on the availability.

Contact us for your information.


Links on the website www.e-fertilia.gr

The links included in the online store lead to pages of the store or, in some cases, direct the user to leave it (the online store) and go to third-party websites, businesses, etc. These associated websites are not under the control of Nikolaos Savvakis and co. ltd., and the company bears no responsibility for the contents of any such website or any link included in an associated website, or for any changes or updates to such websites. The COMPANY is not responsible for web broadcasting or for any form of transmission received from any linked website. The company provides these links in its online store only for the convenience of using the online store; their use is not mandatory for the visitor/customer, and the fact that they are included in the online store does not imply that the company endorses or accepts their content.


Order Cancellation

Orders submitted for same-day execution cannot be canceled on the same day. In cases where the sender does not wish for the gift to be sent, the amount is not refunded. However, you can pick up your order from our store or have it delivered to a new address or at another time, subject to additional shipping charges, all following agreement with you.

You can cancel an order you have placed at least two days before the delivery up to 6 hours before the scheduled delivery time by informing us by phone at 2106108744. In this case, the transaction on your credit card will be canceled.


Order Replacement

After the completion of the delivery of a product to its recipient, we bear no responsibility regarding the condition and appearance of the product. We always ensure the excellent quality of products and services so that there is never any alteration.


Special Circumstances

Force Majeure

In the event of an inability to execute your order due to weather conditions, strikes, or other force majeure situations, you may request to modify your order or even cancel it and receive a refund.

Refusal of Receipt by Recipient

In case the recipient does not wish to receive your gift, the amount can be credited to your next order, or the gift can be sent to a new address, subject to additional shipping charges.



Like most sites on the internet, we use cookies at www.e-fertilia.gr so that we have access to certain information every time you browse our store with a web browser. Without the use of cookies, it would be impossible for us to offer important services such as: order status, personal settings, storing items in your cart or on your reminder list between visits, etc. Cookies are alphanumeric files that we transfer to your computers' hard drive through your internet so that we can offer you services like the ones mentioned above. In your browser settings, you can choose to block your browser from accepting new cookies or to ask you each time a new cookie is about to be installed on your hard drive. However, you should be aware that if you choose to block cookies from being stored on your hard drive, you will not be able to use some of the services of our store.


Applicable Law

All transactions made through www.e-fertilia.gr are governed by International and European law that regulates issues related to e-commerce as well as by the Consumer Protection Act (Law 2251/1994) which regulates issues related to distance sales and the legislation on the protection of personal data, GDPR.